The Importance of ESP for Front office Staff Case study: AL Mansour Palace Hotel - Jumeirah Beach Hotel

الموضوعات

علوم اللغة

الملخص

There is no doubt that skills in the language of another country are invaluable in communicating with people from that country. With English having become an international language, it makes sense that it is vital in the hospitality industry. When a person works in by a hotel, one can expect to have a good level of English…. ??. This research examines the importance of ESP training for hospitality industry personnel and the use of English by front office employees with politeness strategies. To conduct this research study, two data collection instruments were used in the four to five star "Jumeirah Beach Hotel" hotels in Dubai and in the "Al Mansour Palace" hotel in Mostaganem. An interview with the FO manager and the former FO manager for hotels and observations. The results revealed that ESP training at the Dubai hotel allows front desk staff to interact effectively and easily overcome communication challenges. However, the lack of this training in Algerian hotels leads to communication difficulties which reflect a bad reputation of local hotels.

روابط وملفات

التعريف والنوع

رقم الوثيقة

fbe7d962-afa8-4370-8d70-826a50e79737

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

ماستر (LMD)

نوع الملف

pdf text

أسماء الملفات

2059247_1.pdf

بيانات النشر

ألقاب المؤلفين

[{"name_ar":" Yassine Kerroum","title_ar":"اعداد","title_en":"Preparation"},{"name_ar":"Leila Bekri ","title_ar":"اشراف","title_en":"Supervision"}]

اللغة

English

المصدر والدورية

اسم المصدر

The Importance of ESP for Front office Staff Case study: AL Mansour Palace Hotel - Jumeirah Beach Hotel

المحتوى والصفحات

عدد الصفحات

0

إشراف وإعداد

الإشراف

Leila Bekri

الإعداد

Yassine Kerroum

الاقتباسات الببليوغرافية