رسائل ماجيستير
English
2012
Continuity Management
The Palestinian Health Care Sector
أيهم جعرون, أسماء ابراهيم سماره
كلية الدراسات العليا-جامعة النجاح الوطنية · فلسطين
Business Continuity Management (BCM) is fairly considered a new
area of management. It has emerged to minimize and, in many cases, to
avert the damaging consequences on businesses when disasters, that will
surely strike vast majority of businesses at one time or another, do actually
strike.
According to some analysts specialized in Palestinian affairs, after
handling Palestinian health sector over to Palestinian Authority (PA) in
1994, Israel bet on collapse of this sector in a maximum period of three
months. Unexpectedly, a considerably sweeping rehabilitation has been
accomplished. However, as more challenging risks have increasingly
become prevalent, sustainable rehabilitation has considerably become out
of reach. Sustainability remains a dream for people in Occupied Palestinian
Territory (OPT) and a nightmare for policy developer and implementer
alike. Accordingly, developing a Business Continuity Plan (BCP) for
Palestinian Ministry Of Health (PMOH) has become a necessity that must
be seriously taken by top management at this ministry. This research is an
attempt to satisfiy this necessity; it aims at preparing a BCP for the largest
provider of health services in OPT; Ministry Of Health (MOH).
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However, this research starts with reviewing relevant researches and
studies on two main concepts; BCM and health systems. This is followed
by conducting a number of interviews, documents collection, as well as
making observations to sustain the research’s findings.
For this research, a "framework for action" drawn by World Health
Organization (WHO) for implementation is considered the cornerstone. Its
different "building blocks" are thouroughly analyzed using the thematic
approach in order to reveal all risks encounter performance of MOH.
However, it is confessed that vast majority of previous researches lucubrate
in problems outlining while they brief when talking about solutions.
Therefore, this research elaborates solutions as well as an analysis of the
problem; it suggests a set of mitigation strategies. This is provided within
the suggested continuity plan. This plan includes theoretical as well as
practical phases that together are depicted through a framework presented
by this research. Moreover, recommendations and suggestions for future
researches are introduced.
The output of this research is considered to have a great importance
to MOH by helping it in providing safer, more sustained and high quality
health services. In addition, it is considered beneficial to all parties that are
interested in health system in OPT. Finally, it is hoped that this research
would build awareness about this field of management and its importance