Workload Measurement in Governmental Primary Health Care Medical Laboratories-Gaza Strip

الموضوعات

إدارة

الملخص

Primary health care medical laboratories play a vital role in providing a high quality service to meet needs of the clients, community and health staff. To ensure a highquality of laboratory service it should be well managed. A realistic and accurate assessment of laboratory workload is necessary for effective laboratory management. Workload,the sum of the work achieved or to be achieved, is obtained by multiplying the raw count of each individual procedure by its unit valueexpressed in units (minutes). For many years,there had been dissatisfaction with the existing method of assessing workload since it doesn't reflect the complexity which varies from test to test.A cross sectional studyabout workload measurementwas carried out on the governmental primary health care medical laboratories in Gaze Strip to develop workload measurementand once developed, it will serve as a management tool especially for decisions regarding staffing level and distribution. Other objectives of the study were to determine employees’ perception abouttheir workload and working environment. The study included all the eighty four employees who had technical responsibilities at the time of the study. Data had been collected using a self-administered employee questionnaire to get information about employees’ perception, an observational checklist to get information about staff and working environment,and an extraction sheet to record the observed time for laboratory test performed at the PHC laboratories obtained through the conduction of time study by welltrained medical technologists.The research findingsindicate that,PHC laboratories do not have workload measurement standard and that staff distribution is not based on the number of tests performed by each 6laboratory. Further more,employees’ knowledge about workload measurement tends to be low. In this research,66% of employees believed thatover-workload exists in PHC laboratories and they attribute their feeling of being overloaded to factors such as inadequacy of staff, increasing work intensity, increasing paperwork, frequent equipment failureand absence of clear job descriptions. Regarding staffing decisions, 45% of employees havenegative perceptionsregarding staffing decisions in the sense of being fair, transparent and objective. Also,about 45% of the employees have anegative perception about their working environment which may be attributed to improper working conditions such as unavailability of sufficient working area in 62.5% of laboratories. In addition,55% of employees were dissatisfied of the service provided bythemaintenance department since 50% of the laboratories have at least one disrupted instrument. Finally,the research presented the results of unit values per test achieved though the conduction of time studies.An examples were the unit values for Hb, CBC, WBCs, ESR, and Blood grouping & Rh which were 3.5, 2.7, 6.0, 3.3, and 4.1 minutesrespectively. Also forGlucose, Urea, Creatinine, Uric Acid, Cholesterol, and Triglyceride,the results for unit values were 6.3, 7.9, 8.1, 6.6, 6.5, and 6.5 minutes respectively. The researcher recommends utilization of workload unit values determined by the researcher through the conduction of time study to develop workload measurement system in the governmental medical PHC laboratories.More involvement of the staff in decision makingand improvement of bothworking environment and management of instruments are alsorecommended.

روابط وملفات

التعريف والنوع

رقم الوثيقة

fcfdbdab-e24e-4eb0-8dd7-bf2b6fb6d4c6

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

1696150_1.pdf

بيانات النشر

ترجمة العنوان

قياس حجم العمل في مختبراتِ الرعاية الأوليةِ الطبية الحكومية في قطاعِ غزة

ألقاب المؤلفين

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اللغة

English

المصدر والدورية

اسم المصدر

Workload Measurement in Governmental Primary Health Care Medical Laboratories-Gaza Strip

المحتوى والصفحات

عدد الصفحات

0

إشراف وإعداد

الإشراف

يحيى عابد

الإعداد

ريم توفيق جمعه ابو شومر

الاقتباسات الببليوغرافية