Investigating The Mediating Role of Organizational Identification in the Relationship Between the Dimensions of Emotional Intelligence and Employee’s Discretionary Behaviors

الموضوعات

إدارة

الملخص

This study investigating the influence of the four ability model dimensions of emotional intelligence of self-emotional appraisal (SEA), others‘ emotional appraisal (OEA), use of emotions (UOE) and regulate of emotions (ROE) on both discretionary behaviors of organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB) with the potential of the mediating role of organizational identification (OID) in the Palestinian context of the employees in publicly traded companies.Using data gathered through questionnaires from 324 respondents, a quantitative research methodology utilizing Partial Least Squares-Structural Equation Modeling (PLS-SEM) that is implemented through SmartPLS software, was used to test the conceptual model. The results showed several outputs, mainly; insignificant mediating role of organizational identification between emotional intelligence dimensions and counterproductive work behaviors and between regulate of emotion dimension with organizational citizenship behaviors, while having significant mediating role between the other dimensions of emotional intelligence with organizational citizenship behaviors.The results of the study invite more active research on emotional intelligence and discretionary human behaviors. Moreover, it invites a more serious attention of managers into developing the emotional intelligence capacities of employees so that a more effective and efficient organization can be created.

روابط وملفات

التعريف والنوع

رقم الوثيقة

f0688448-0d24-4b97-aba7-040ac3e6a397

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

2442392_1.pdf

بيانات النشر

ألقاب المؤلفين

[{"name_ar":"Duaibes Elia","title_ar":"اعداد","title_en":"Preparation"},{"name_ar":"رعد شملي","title_ar":"اشراف","title_en":"Supervision"}]

اللغة

English

المصدر والدورية

اسم المصدر

Investigating The Mediating Role of Organizational Identification in the Relationship Between the Dimensions of Emotional Intelligence and Employee’s Discretionary Behaviors

المحتوى والصفحات

عدد الصفحات

0

كلمات الباحثين

emotional intelligence, Ability model, organizational identification, discretionary employee behavior, organizational citizenship behavior, counterproductive work behavior.

إشراف وإعداد

الإشراف

رعد شملي

الإعداد

Duaibes Elia

الاقتباسات الببليوغرافية