Assessment of Applying Lean Tools in Legal Services: Hussam Attereh Group for Legal Services as a Case study

الموضوعات

إدارة

الملخص

This study is an executive piece of thinking, which seeks to connect the basic concepts of lean and its use in the legal context. All law firms may benefit from understanding lean in aspects of law wherever they come under the process improvement spectrum. Traditionally, the manufacturing sector has followed a lean management approach to enhance operations through the recognition and disposal of all sources of waste. Encouraged by the successful integration of lean principles in service industries, this study provides an investigation into the applicability of lean management principles to improve business operations in Hussam Attereh Group for Legal Services (HAG). To this end, an inductive approach by conducting semi-structured interviews at HAG was followed in this study. Besides, the researcher used the quantitative method based on the SERVEQUAL questionnaire and it distributed to 25 clients of HAG. More specifically, a pertinent literature review was conducted to identify lean management principles and methodologies that might be applicable. The findings of this study show that there is very little literature that discusses the application of lean thinking in the legal service sector. Moreover, this study demonstrates the level of satisfaction of the clients of HAG is high. Although the implementation of lean management is limited to specific processes. VSM can be applied in the service sector as well as the manufacturing sector. The results show that VSM is a very helpful tool to identify the waste and non-added value activities of legal services that couldn’t be identified by other tools. Nevertheless, the concept of lean can be implemented in the legal sector in a way that contributes to increasing profit and improving efficiency. It concludes with suggestions for further work.

روابط وملفات

التعريف والنوع

رقم الوثيقة

0e4b8041-3978-4c7c-b7cd-eaeab1859ebd

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

2441624_1.pdf

بيانات النشر

ألقاب المؤلفين

[{"name_ar":" Sewar Qais Abdulhadi","title_ar":"اعداد","title_en":"Preparation"},{"name_ar":" Nidal Dwaikat ","title_ar":"اشراف","title_en":"Supervision"}]

اللغة

English

المصدر والدورية

اسم المصدر

Assessment of Applying Lean Tools in Legal Services: Hussam Attereh Group for Legal Services as a Case study

المحتوى والصفحات

عدد الصفحات

0

كلمات الباحثين

Lean methods, seven type of waste, Value stream mapping, Quality, Service sector, TQM , ISO 9001, Law firms, Efficiency, Performance, Customer satisfaction

إشراف وإعداد

الإشراف

Nidal Dwaikat

الإعداد

Sewar Qais Abdulhadi

الاقتباسات الببليوغرافية