Clients' Satisfaction for Health Care Services provided in Emergency Departments at Shifa Hospital-Gaza

الموضوعات

إدارة

الملخص

Health care organizations are operating in an extremely competitive environment; inwhich client satisfaction deemed to be one of the important factors which determinethe success of any health care facility.The aim of the study: the study aimed to know clients' level of satisfaction forhealth care services provided in Emergency Departments (EDs) at Shifa Hospital.The study method: the study was non-experimental descriptive cross-sectionalincluded five hundred participants who were recruited in a convenient way frompatients attended EDs between July 01, 2015 to December 31, 2015. Data werecollected throughout face to face structured interviews to collect data fromparticipants and using self-administered questionnaire which has a high face contentvalidity (all correlation coefficients ranged between 0.60-0.92); and reliability(Cronbach's alpha reliability= 0.907). Independent sample T-Test and One-WayANOVA were used to investigate the relationships between the total and sub-totalscores of satisfaction level.The study results: The study results showed that the overall mean percentage ofsatisfaction was 70.8%, which reflects a positive attitude toward ED services at -Shifa hospital. The highest rate was observed in the Technical Quality domain(71.4%) and the lowest rates were observed in the Convenience, Responsiveness andGeneral Impression, lake of drug (64.8 – 41.0) meaning there is bad need forimprovement. Most clients reported problems such as long waiting time, lack ofmedication, lack of clean water for drinking, lack of comfortable beds and settingareas, shortage of medical workforces such as doctors, nurses, and specialists.Conclusion and recommendations: The researcher concluded that client’ssatisfaction has influenced significantly by a number of modifiable behavioral andenvironmental factors and recommended training course for the staff working in EDsto enhance the technical and communication skills as well as, developing thephysical environment of ED including the waiting time and provision of essentialdrugs is needed to enhance the clients' satisfaction level.Key-words:Satisfaction, Client, Emergency Department, Shifa Hospital.

روابط وملفات

التعريف والنوع

رقم الوثيقة

0cc3b9f3-1302-4faf-a150-ded8f379fcc2

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

2100835_1.pdf

بيانات النشر

ترجمة العنوان

رضا المستفيدين من الخدمات الصحية المقدمة في أقسام الاستقبال والطوارئ في مستشفى الشفاء بغزة

ألقاب المؤلفين

[{"name_ar":"علي حسن الخطيب","title_ar":"اشراف","title_en":"Supervision"},{"name_ar":"غادة رمضان صالح أبو ندى","title_ar":"اعداد","title_en":"Preparation"}]

اللغة

English

المصدر والدورية

اسم المصدر

Clients' Satisfaction for Health Care Services provided in Emergency Departments at Shifa Hospital-Gaza

المحتوى والصفحات

عدد الصفحات

0

إشراف وإعداد

الإشراف

علي حسن الخطيب

الإعداد

غادة رمضان صالح أبو ندى

الاقتباسات الببليوغرافية