الدور الوسيط للتمكين الاداري في العلاقة بين القيادة التحويلية وجودة الخدمات المقدمة بالخدمات الطبية العسكرية

الموضوعات

إدارة

روابط وملفات

التعريف والنوع

رقم الوثيقة

0a49c8d9-0d1c-4675-8041-30fb26236c9e

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

2101172_1.pdf

بيانات النشر

ترجمة العنوان

The Mediating Role of Administrative Empowerment in the Relationship between Transformational Leadership and the Quality of Services Provided By Military Medical Services

ألقاب المؤلفين

[{"name_ar":" محمد حسن سعيد بركات","title_ar":"اعداد","title_en":"Preparation"},{"name_ar":"محمود عبد الرحمن الشنطي ","title_ar":"اشراف","title_en":"Supervision"}]

اللغة

Arabic

المصدر والدورية

اسم المصدر

الدور الوسيط للتمكين الاداري في العلاقة بين القيادة التحويلية وجودة الخدمات المقدمة بالخدمات الطبية العسكرية

المحتوى والصفحات

عدد الصفحات

232

ترجمة الملخص

The main aim of this study is to identify the mediating role ofadministrative empowerment in the relationship between transformationalleadership and the quality of services provided by military medical services.The researcher used the analytical descriptive method and a questionnaire as atool for data collection. The study population consists of all employees in theGeneral Directorate of Military Medical Services in Gaza Strip، including 797employees distributed over a number of 11 centres for military medicalservices in Gaza. The researcher applied the random sampling technique withrespect to the workplace، where (300) questionnaires were distributed to thestudy population and (263) questionnaires were collected back with a responserate of (87.7%).The study resulted in the following; the level of transformationalleadership from perspective of employees in the military medical services inGaza Strip in general was (66.87%)، while the degree of administrativeempowerment of the employees was moderate with a relative weight of(60.51%)، and the quality of services provided was strongly agreed with arelative weight of (65.10%). In addition، there is an impact of transformationalleadership on the quality of service provided by military medical services andit is found that the variables "Inspirational Motivation and IndividualizedConsideration" both have effects on the quality of services provided، while itwas indicated that the variables “Idealized Influence and IntellectualStimulation” have weak effects on the quality of service.The study also indicated that administrative empowerment fullymediated the relationship between transformational leadership and the qualityof services provided. Furthermore، there are statistically significant differencesbetween the average scores of the sample on transformational leadership andquality of the services provided due to the place of work and were in favor ofthe medical points، while no differences were attributed to the other variables(gender، military rank، qualification، and years of service).The study provided several important recommendations including theneed to give greater attention to managers by building a set of optimal valuesand positive behaviours، addressing the conditions of employees and theiraspirations and satisfy their individual needs. Paying attention to theunfortunate employees to ensure that they are accepted and integrated into thework environment. The development of various specialized training programs،providing effective and modern means of communication and providingadequate support of both types (material and moral)، which will be reflected inimproving the performance and quality of services provided. As well as thedire need to show greater social responsibility، holding periodic meetings andcoordinating with all units and parties to solve the health problems suffered bypatients through adopting scientific methods and appropriate quantitativetechniques.

إشراف وإعداد

الإشراف

محمود عبد الرحمن الشنطي

الإعداد

محمد حسن سعيد بركات

الاقتباسات الببليوغرافية