Improving Waiting Times in Hand Surgery Clinic at Rumailah Hospital, Qatar

الموضوعات

طب

الملخص

Background: The quality and efficiency of healthcare delivery are key drivers thatinfluence hospital quality as well as patient satisfaction. The patient waiting time is theperiod of time that passes between patients first seeking medical treatment from thehealthcare system and their admittance for consultation and diagnosis. The hand surgeryclinic at Rumailah Hospital (RH) in Qatar has seen that only 12% of new patients who hadbeen referred for urgent treatment from the accident and emergency department hadreceived an appointment within 14 days.Aim: To increase the percentage of patients with new, urgent referrals to the handsurgery clinic at Rumailah Hospital from the accident and emergency department to beseen within 14 days from the current 12% to 20% by the end of October 2019 and from20% to 60% by the end of April 2020.Methodology: This is a Quality improvement Project used the Institute forHealthcare Improvement model for improvement, the team used the root cause analysis toidentify the bottleneck in the process, the Plan- Do - Study - Act (PDSA) cycles facilitates testing the selected changes: increase capacity, triage acciedent and emergency referrals,and clear the back log.Results: After implementing the changes, we observed increase in the proportionof patients who received appointments within 14 days of the referral, from 22% in July to26% in August and 40% in September and October, 2019.Conclusion: The project team did extensive research in understanding the complexprocess of OPD appointment and clinic consultation. The project team tested three changeideas that yielded to manage the percentage of patients who received appointments within14 days. The team is planning to test the next change idea to improve the triaging processby implementing electronic triaging, which is expected to reduce the waiting time for anappointment in the clinic.

روابط وملفات

التعريف والنوع

رقم الوثيقة

07f4f426-a858-41ef-a94b-201d380ff0d1

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

2018345_1.pdf

بيانات النشر

ألقاب المؤلفين

[{"name_ar":"Mujahed M A Shraim","title_ar":"اشراف","title_en":"Supervision"},{"name_ar":"سامح أ. عبد ألهادي","title_ar":"اعداد","title_en":"Preparation"}]

اللغة

English

المصدر والدورية

اسم المصدر

Improving Waiting Times in Hand Surgery Clinic at Rumailah Hospital, Qatar

المحتوى والصفحات

عدد الصفحات

0

إشراف وإعداد

الإشراف

Mujahed M A Shraim

الإعداد

سامح أ. عبد ألهادي

الاقتباسات الببليوغرافية