تأثير تطبيقات إدارة الجودة المعتمدة على التكنولوجيا الحديثة في تحسين خدمات المطارات والنية السلوكية لدى المسافرين: دراسة حالة عملية على مطار زايد الدولي

الموضوعات

إدارة

روابط وملفات

التعريف والنوع

رقم الوثيقة

03181dba-6861-4750-9bec-cbe1e4344ad9

رقم العقد

0

نوع الوسائط

Crawler

نوع المحتوى

الرسائل العلمية

صيغة المصدر

رسائل ماجيستير

نوع الملف

pdf text

أسماء الملفات

03181dba-6861-4750-9bec-cbe1e4344ad9_1.pdf

بيانات النشر

ترجمة العنوان

The Impact of Modern Technology-Based on Quality Management Applications to Improving Airport Services and Passenger Satisfaction: A Practical Case Study on Zayed International Airport

ألقاب المؤلفين

[{"name_ar":" مايا جوني","title_ar":"اعداد","title_en":"Preparation"},{"name_ar":"حسين علي قبلان ","title_ar":"اشراف","title_en":"Supervision"}]

اللغة

Arabic

المصدر والدورية

اسم المصدر

تأثير تطبيقات إدارة الجودة المعتمدة على التكنولوجيا الحديثة في تحسين خدمات المطارات والنية السلوكية لدى المسافرين: دراسة حالة عملية على مطار زايد الدولي

المحتوى والصفحات

عدد الصفحات

0

ترجمة الملخص

The study aimed to identify the characteristics of technology-based quality applications in facilitating airport services from a modern perspective of airport passengers and examine the extent of airport service quality on international satisfaction by conducting research at Zayed International Airport. Due to the study on descriptive and analytical models, and the data capture devices questionnaire was designed first after the completion of the study, which amounted to single, and the data was analyzed, and hypotheses were tested using quality techniques such as Lean 6 sigma and SPSS. The study achieved the following results : • Improving waiting time: The study showed that the use of facial recognition systems reduced the waiting time of passengers at checkpoints by up to 30%. This contributed to a significant improvement in the travel experience . • Increasing customer satisfaction: Survey results showed that 85% of passengers expressed satisfaction with the services provided thanks to modern technology, such as self-service kiosks and free Wi-Fi services . • Reducing lost luggage: Baggage tracking technologies were used, which led to a 40% reduction in lost luggage cases. The baggage management system was significantly improved thanks to live data and advanced technology . • Operational efficiency: The study showed that the implementation of smart systems led to an increase in the efficiency of operational processes at the airport, which contributed to a 15% reduction in operating costs . • Improving communication: The use of modern communication technologies contributed to facilitating communication between airport employees and passengers, which led to a 25% reduction in the number of service-related complaints. • Increased use of self-services: It was noted that 70% of passengers prefer to use self-service kiosks to check in and print boarding passes, reflecting the trend towards digital services . The results indicate that the reliance on modern technologies at Zayed International Airport has contributed significantly to improving the quality of services provided, which has enhanced passenger experience and raised their level of satisfaction. These results confirm the importance of investing in technology to improve efficiency and provide high-quality services in the aviation industry.

إشراف وإعداد

الإشراف

حسين علي قبلان

الإعداد

مايا جوني

الاقتباسات الببليوغرافية